WARRANTY
HB&CO + JAMES STEWART FURNITURE
All frames are 10 years. Cushion core materials are covered for a period of 5 years against abnormal loss of resiliency, as long as it remains upholstered in the original covering and is used under normal conditions. Some loss of resiliency of the foam core and fiber and or feather wrap should be expected and will not be considered defective. Feather leeching (loss) over the life time of the product is considered normal and is not a defect.
Any items found to be defective will be repaired or replaced free of charge during the warranty period.
Warranty claims will not be accepted for general wear and tear or misuse of the furniture - such as excessive loads, damage sustained by incorrect use such as placing in sun, breakage during moving or relocating, standing on seats, burns caused by cigarettes, soiling of fabrics.
The warranty of leather or fabric upholstery will rely solely upon the warranty of the fabric mill or leather manufacturer when considering the wearing quality, color fastness, wrinkling and/or durability of any upholstery material in our broad line of upholstered covers. Any adjustment will be at the discretion of said manufacturer/mill. This warranty does not cover fading, pilling, shrinkage or stretching and is not valid where there is evidence of heavy soiling or misuse. All cover warranties are null and void if improperly cleaned or treated or if exposed to excessive sunlight, heat or moisture.
Any claims will be assessed on an individual basis and where a fabric or leather is found to be defective James Stewart Furniture will re-upholster, repair or replace (to the same value) the item according to its obligations under the Trade Practices Act.
IMG COMFORT WARRANTY POLICY
10-years warranty - frames
Steel structural frame elements are warranted against breakage for a period of ten (10) years. Wood sofa frames and steel insert frames are also warranted against breakage for a period of ten (10) years.
10-years warranty – molded foam
Molded cushions are warranted against collapsing for a period of ten (10) years.
Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use. Owners of upholstered furniture should also expect foam and fiber fillings to compact over time.
5-years warranty – mechanism
Recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.
Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.
5-years warranty – laminated wood
Laminated Scandinavian recliner parts (for Modern Comfort, Nordic and senior chairs) are warranted against breakage for a period of five (5) years.
Please note that this does not cover any form for minor sound or noise in the laminated wood or unevenness caused by temperature or moisture. This is normal for all living materials.
2-years warranty – power
Warranty period for defects of new motors and related parts are two (2)years.
Excluded from the warranty are non-material defects or deviations in the properties and condition of the product, which are negligible for the value and intended use of the equipment. Replacement of spent batteries / rechargeable batteries is also not covered by this warranty.
2-years warranty – leather and fabric
IMG leather products are warranted against tearing and cracking for a period of two (2) years. IMG fabric products are warranted for a period of two (2) years against seam slippage, fraying, and dye transfers.
This fabric warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.
The warranty does not cover normal fading, damage due to improper use of chemical treatments that are not endorsed by IMG, damage from lack of required caution or regular care and maintenance.
The warranty does not include claims for veins, wrinkling, natural markings from healed scars or variations in grain or color. These natural features are proof that only genuine leather has been used. The warranty does not include stretching of leather or fabric. This is normal Warranty Policy and results from normal use.
Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.
2- years warranty - Workmanship & other materials and components
All other materials, parts, components, and other furniture products not specifically included in the above warranties and workmanship are warranted against defects for two (2) years.
ALBOO WARRANTY POLICY
Caring for your Alboo outdoor furniture requires basic care to ensure a longer life.
Overall Alboo furniture requires a minimum of maintenance. Its aluminium frames can be cleaned using freshwater and soap or just lightly sponge down with water.
Alboo furniture can stay outdoors all year round, during long periods where it is not in use it is best to store it under cover to protect it from unpredictable weather events or over exposure.
Our cushions are made with quick-dry foam which allows for water to drain rapidly and for fresh air to circulate this helps combat mildew or mould.
This, together with our breathable and highly durable Sunbrella and Agora outdoor fabrics, helps prevent mould from building up.
Keep your outdoor furniture tidy by regularly removing dirt and debris with a brush or simple vacuum
Take extra care to remove dirt from the seams – a common area for mildew to grow
Avoid stains by cleaning up spills like sunscreen, tomato sauce and wine with a soft bristle brush or sponge as they occur
If heavy rain is forecast, angle cushions on their side to allow for the water to run off, rather than pool on the surface
At times of heavy rainfall , keep cushions undercover to provide them with adequate protection
When your cushions have been subjected to heavy wet weather, rotate them or angle them on their side to allow both sides to air dry before use
Rotating your cushions can also help minimise sun damage if exposed long term to very harsh or extreme heat from sun.
If you are storing your cushions away, make sure they are completely dry and cleaned prior.
Note: before using any cleaning products on your fabric, check the care instructions and do a small test on an inconspicuous area first.
Warranty
The warranty does not apply to normal wear and tear or natural fading of the materials used.
The warranty does not apply to any variances in colour, shade or gloss level of finishes.
The warranty does not cover products that the customer decides they do not like following delivery, including to colour, fabric, other opinions based on personal preference.
Alboo shall not be liable for, and specifically excludes, any claims caused directly or indirectly by an event or matter beyond its control, including incidental, consequential or contingent damages suffered as a result of the use of furniture or breach of this warranty either written or implied.
All products purchased at a sale price are subject to the specific warranty conditions outlined on sale invoice.
The warranty does not cover transportation costs for replacement parts and products or labour costs for repair. These costs may b charge at our discretion
THE WARRANTY TERMS ARE EXPRESSELY ACCEPTED BY THE CUSTOMER AND END USER UPOUN ORDER AND SUPPLY
